kikra's Privacy Policy

kikra operates a safe and reliable online betting and casino platform for users in Bangladesh. We believe that your personal privacy is a fundamental right. This privacy policy explains what information we collect while you use our website and services, why we collect it, how it is used, and what steps we take to protect your information.

1.What Information We Collect

When you register on the kikra platform or use our services, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity information (for age verification)
• Email address and mobile number
• Username and password
• Financial information such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Address and location information

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system information
• Browsing activity on the website and page visit history
• Information collected through cookies and similar tracking technologies
• Login time, transaction history, and records of betting activity

1.3 Information Received from Third Parties

• Information received through identity verification services
• Transaction confirmation information from payment processors
• Risk assessment information received through fraud prevention services

2.How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account and to verify your identity
• To provide our betting, casino, and other gaming services
• To process financial transactions including deposits and withdrawals
• To ensure platform security and prevent fraud
• To meet legal obligations, particularly to comply with anti-money laundering regulations
• To ensure responsible gaming and to identify problem gambling
• To provide customer support and to communicate with you
• To improve our services and to review the user experience
• To inform you about promotional offers where applicable

3.Information Storage and Security

The security of your information is our top priority. We apply industry-standard security measures to protect your personal and financial information:

• All data transfers are secured through SSL encryption technology
• Sensitive information is stored using advanced encryption algorithms
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available for account access
• Through strict access controls, only authorised staff can access your information
• Server and database systems are monitored at all times

In the event of a data breach, we will notify you promptly and take the necessary steps to minimise harm.

4.Data Retention Period

We will keep your personal information only for as long as necessary for the required purposes or to meet legal obligations:

• Information for active accounts is retained for the duration the account remains open
• Financial transaction records may be retained for a minimum of five years after account closure, in accordance with regulatory requirements
• Anti-money laundering verification documents are kept for the period specified under applicable law
• Marketing-related information is retained until you withdraw your consent

Once the retention period ends, we will securely delete or anonymise your information.

5.Sharing Information with Third Parties

kikra does not sell or rent your personal information. However, we may share information in the following circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who assist in operating our services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information to comply with court orders, lawful requests from government authorities, or the requirements of applicable law.

5.3 Protective Purposes

Information may be shared with relevant authorities to prevent or investigate fraud, money laundering, or other unlawful activities.

5.4 Business Restructuring

In the event of a merger, acquisition, or sale of assets, information may be transferred, but always subject to the terms of this privacy policy.

6.Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies that help improve your browsing experience. Cookies are used for various purposes:

• To keep your login session active and to ensure security (essential cookies)
• To remember your preferences and settings (functional cookies)
• To analyse site usage and improve services (analytical cookies)
• To display relevant promotional content (marketing cookies)

You can decline non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some site features.

7.Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to correct inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases
• Right to Data Portability: The right to receive your information in a structured format
• Right to Object: The right to object to the use of your information for marketing purposes
• Right to Withdraw Consent: The right to withdraw previously given consent at any time

To exercise these rights, please contact us using the method listed in the contact section below. We will respond to your request within a maximum of thirty days.

8.Privacy of Minors

kikra strictly does not provide services to anyone under the age of 21. Age verification is mandatory during our registration process. We do not knowingly collect personal information from any minor. If we confirm that a minor has used our services, their account will be closed immediately and the related information will be deleted.

9.International Data Transfers

Your information may be stored or processed outside Bangladesh as needed to provide our services. In such cases, we ensure that appropriate protective measures are in place to safeguard the information, such as contractual protections or other legal mechanisms. Data transfers are always conducted in accordance with the terms of this privacy policy.

10.Changes to the Privacy Policy

We may review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Through a notice clearly displayed on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of this page

Continuing to use our services after any changes will indicate that you have accepted the updated policy. We recommend that you review this page regularly.

11.Links to Other Websites

Our platform may contain links to third-party websites (such as payment gateways). These external sites have their own privacy policies and kikra is not responsible for their data practices. You are advised to read the privacy policy of any third-party site before visiting it.

12.Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us: